Administrative Action Complaint
Council is commited to providing a high level of customer service and welcomes feedback and complaints to continually improve our processes and service delivery. The complaints process has been instituted to ensure that complaints are addressed and resolved effectively.
Council aims to resolve complaints at the first point of contact. Where this is not possible the time to resolve or respond to your complaint will depend on how complex the matter is.
The Officer dealing with the complaint will contact you within 10 working days of receiving the complaint to let you know how they will deal with it.
The Officer will advise the outcome of your complaint.
What is an administrative action complaint?
A request for a service such as a barking dog, replacement waste bin or a pothole are not addressed under the complaints process. A request for a service can be found here or please call 1300 79 49 29.
How do I make a complaint?
There are a number of ways you can lodge a complaint:
Council does accept and investigate anonymous complaints, however if insufficient information is provided Council may refuse to investigate.
I need help to make a complaint
If our complaint form is not in your language, please call the National Translating and Interpreting Service (NTIS) on 131 450. Advise the NTIS of your preferred language and ask to speak with the Fraser Coast Regional Council Customer Service on 1300 79 49 29.
If you need assistance because of a hearing or speech impairment please contact the National Relay Service on 133 677. If you can speak and hear but sometimes people have trouble understanding you, the number to call at the Relay Service is 1300 555 727.
Please contact Council on 1300 79 49 29 or email firstname.lastname@example.org