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Chat live to one of our Council customer service officers

For all enquiries (including after hours emergency service)
Phone: 1300 79 49 29

Overseas calls from mobiles: +61 1300 79 49 29 
Overseas calls from landlines: International dialling code for country that you are calling from, then 1300 79 49 29
For example, New Zealand calls: [00] 1300 79 49 29 or USA calls: [011] 1300 79 49 29

If you are having trouble calling our 1300# from overseas please contact your telephone carrier for support. The problem may relate to phone settings or barring limitations on your phone.  

Telstra's international Mobile Roaming help number is +61 439 125 109. 

Postal address:  PO Box 1943, Hervey Bay Qld 4655
Fax: (07) 4197 4455
Email: enquiry@frasercoast.qld.gov.au

Customer Service Centres

Hervey Bay - 77 Tavistock Street, Torquay, Qld, 4655  
Hours of operation: Monday to Friday 8.15am - 4.45pm (Receipting until 4.30pm)
 
Maryborough - 431-433 Kent Street, Qld, 4650   
Hours of operation: Monday to Friday 8.15am - 4.45pm (Receipting until 4.30pm)
 
Tiaro (library building) -  Forgan Terrace, Qld, 4650  
Hours of operation: Monday to Friday 8.30am - 4.30pm (Closed from 1pm-2.00pm)
 

Mobile Customer Service Unit      

                                                                                                                                            

From July 1, 2017 a mobile customer service unit will be trialed in remote areas of the Fraser Coast Region.

The unit will allow ratepayers in the smaller communities of the division to access a range of services such as making EFTPOS payments (no cash payments) for water rates, rates and animal registration or accessing and submitting application forms.

It will also carry information brochures and be a book exchange.

The unit will make it easier for residents to connect with Council and access information and will bring services to those members of the community that may find it difficult to come into the regional centres. 

Times and locations are as follows;

Servicing Township Site Location Day Time

Bauple

Bus shelter or Rv Drive

1st Tuesday of the month 10am - 11am
Glenwood Community Hall 1pm - 2pm
Poona Community Hall 2nd Tuesday of the month 9.30am - 10.30 am
Tinnanbar Foreshore Park (near boat ramp) 12.30pm - 1.30pm
Maaroom Community Hall 3rd Tuesday of the month 9am - 10am
Boonooroo & Tuan Community Hall Boonooroo 11.30am - 12.30pm

General Complaint

If you have an issue with a Council project or service, or you are concerned about something Council is doing, please email enquiry@frasercoast.qld.gov.au or forward a completed Official Complaints Form (DOCS,1.1MB)to Council.

For further information on how a complaint is processed, click here.

 

Last updated 06/06/2017