Breadcrumb
Council
Contact Council
Chat live to one of our Council customer service officers
For all enquiries (including after hours emergency service)
Phone: 1300 79 49 29
Overseas calls from mobiles: +61 1300 79 49 29
Overseas calls from landlines: International dialling code for country that you are calling from, then 1300 79 49 29
For example, New Zealand calls: [00] 1300 79 49 29 or USA calls: [011] 1300 79 49 29
If you are having trouble calling our 1300# from overseas please contact your telephone carrier for support. The problem may relate to phone settings or barring limitations on your phone.
Telstra's international Mobile Roaming help number is +61 439 125 109.
Postal address: PO Box 1943, Hervey Bay Qld 4655
Fax: (07) 4197 4455
Email: enquiry@frasercoast.qld.gov.au
Customer Service Centres
| Hervey Bay - 77 Tavistock Street, Torquay, Qld, 4655 Hours of operation: Monday to Friday 8.15am - 4.45pm (Receipting until 4.30pm) |
| Maryborough - 211-213 Adelaide Street, Maryborough Qld, 4650 Hours of operation: Monday to Friday 8.15am - 4.45pm (Receipting until 4.30pm) |
| Tiaro (library building) - Forgan Terrace, Qld, 4650 Hours of operation: Monday to Friday 8.30am - 4.30pm (Closed from 1pm-2.00pm) |
Mobile Customer Service Unit
From July 1, 2017 a mobile customer service unit will be trialed in remote areas of the Fraser Coast Region.
The unit will allow ratepayers in the smaller communities of the division to access a range of services such as making EFTPOS payments (no cash payments) for water rates, rates and animal registration or accessing and submitting application forms.
It will also carry information brochures and be a book exchange.
The unit will make it easier for residents to connect with Council and access information and will bring services to those members of the community that may find it difficult to come into the regional centres.
Times and locations are as follows;
| Servicing Township | Site Location | Day | Time |
|---|---|---|---|
| Bauple | Bus shelter or Rv Drive | 1st Tuesday of the month | 10am - 11am |
| Glenwood | Community Hall | 1pm - 2pm | |
| Poona | Community Hall | 2nd Tuesday of the month | 9.30am - 10.30 am |
| Tinnanbar | Foreshore Park (near boat ramp) | 12.30pm - 1.30pm | |
| Maaroom | Community Hall | 3rd Tuesday of the month | 9am - 10am |
| Boonooroo & Tuan | Community Hall Boonooroo | 11.30am - 12.30pm |
General Complaint
If you have an issue with a Council project or service, or you are concerned about something Council is doing, please email enquiry@frasercoast.qld.gov.au or forward a completed Official Complaints Form (PDF,39kB)to Council.
For further information on how a complaint is processed, click here.
Last updated 18/04/2018