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Chat live to one of our Council customer service officers

For all enquiries (including after hours emergency service)
Phone: 1300 79 49 29

Overseas calls from mobiles: 1300 79 49 29 (There is no need to dial the country code +61)
Overseas calls from landlines: International dialling code for country that you are calling from, then 1300 79 49 29
For example, New Zealand calls: [00] 1300 79 49 29 or USA calls: [011] 1300 79 49 29

If you are having trouble calling our 1300# from overseas please contact your telephone carrier for support. The problem may relate to phone settings or barring limitations on your phone.  Telstra's international Mobile Roaming help number is +61 439 125 109. 

Postal address:  PO Box 1943, Hervey Bay Qld 4655
Fax: (07) 4197 4455

Customer Service Centres

Hervey Bay - 77 Tavistock Street, Torquay, Qld, 4655  
Hours of operation: Monday to Friday 8.15am - 4.45pm (Receipting until 4.30pm)
Maryborough - 431-433 Kent Street, Qld, 4650   
Hours of operation: Monday to Friday 8.15am - 4.45pm (Receipting until 4.30pm)
Tiaro (library building) -  Forgan Terrace, Qld, 4650  
Hours of operation: Monday to Friday 8.30am - 4.30pm (Closed from 1pm-2.00pm)

General Complaint

If you have an issue with a Council project or service, or you are concerned about something Council is doing, please email or forward a completed Official Complaints Form (DOCS,1.1MB)to Council.

For further information on how a complaint is processed, click here.


Last updated 21/09/2016