Fraser Coast Regional Council logoFraser Coast Regional Council

Contact Council Contact Council

Chat live to one of our Council customer service officers

For all enquiries (including after hours emergency service)
Phone: 1300 79 49 29

Overseas calls from mobiles: 1300 79 49 29 (There is no need to dial the country code +61)
Overseas calls from landlines: International dialling code for country that you are calling from, then 1300 79 49 29
For example, New Zealand calls: [00] 1300 79 49 29 or USA calls: [011] 1300 79 49 29

If you are having trouble calling our 1300# from overseas please contact your telephone carrier for support. The problem may relate to phone settings or barring limitations on your phone.  

Telstra's international Mobile Roaming help number is +61 439 125 109. 

Postal address:  PO Box 1943, Hervey Bay Qld 4655
Fax: (07) 4197 4455

Customer Service Centres

Hervey Bay - 77 Tavistock Street, Torquay, Qld, 4655  
Hours of operation: Monday to Friday 8.15am - 4.45pm (Receipting until 4.30pm)
Maryborough - 431-433 Kent Street, Qld, 4650   
Hours of operation: Monday to Friday 8.15am - 4.45pm (Receipting until 4.30pm)
Tiaro (library building) -  Forgan Terrace, Qld, 4650  
Hours of operation: Monday to Friday 8.30am - 4.30pm (Closed from 1pm-2.00pm)

General Complaint

If you have an issue with a Council project or service, or you are concerned about something Council is doing, please email or forward a completed Official Complaints Form (DOCS,1.1MB)to Council.

For further information on how a complaint is processed, click here.


Last updated 21/09/2016