11 July 2012

Fraser Coast residents can now access Council information and services 24 hours a day, seven days a week following the launch of the new e-Services option on Council’s website.

From today (July 11) residents can log on to access a number of Council services online, including information about their animals, properties and rates charges and balances.

Mayor Gerard O’Connell said the program would help simplify residents’ dealings with Council.

“The new e-Services option was one of our priorities in Council’s 120-day plan and I’m delighted to say that we really are breaking new ground with this initiative,” Cr O’Connell said.

“It provides residents with a 24/7 secure access to Council. For example if someone notices a pot hole on the way home, they can report it online almost immediately and don’t have to wait until the next day to let Council know.

“And almost anyone can use it.”

Guest users can submit a customer service request without registering, however registered users will be able to track the progress of their request.

“The e-Services tab is now on the home page where residents can log on and register as an e-Services user,” Cr O’Connell said.

Registered users will then be issued a secure username and password to login in future.

“Obviously the more details people can provide – like a property number from a rates notice or something similar – the easier it will be for them to access the relevant information.”

There is also a link to pay bills.

“If residents are unable to access the information they require through e-Services, they’ll be directed to Council’s Customer Service Department for further assistance.

“This is another great step forward for Council and the whole Fraser Coast community.”

To register as an e-Services user go to the e-Services tab.