The Fraser Coast Regional Council is committed to the provision of timely, efficient, consistent and quality services provided by polite and helpful officers that meet our customers' expectations.
To help ensure the achievement of this the Council has developed a Customer Service Charter by which all of our customers will be able to assess our performance against our documented standards.
The principles that guide our actions and decisions when dealing with the community, customers and stakeholders are: honesty, accountability, teamwork, respect and communication.
