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Council invites you to compliment individual staff when the service provided exceeds expectations by nominating that individual staff member for a Customer Service Award. The awards provide positive recognition of staff and highlights effective service standards that can be used as a model across the organisation.
Service Excellence Award - An individual or team of employees who displays excellence in internal or external Customer Service showing regard for Council's principles: honesty, accountability, teamwork, respect and communication.
Service Champion Award - An individual or team of employees who provides outstanding service with regard to timeframes, quality of information supplied, the achievement of a win-win situation, service standard and Council's principles: honesty, accountability, teamwork, respect and communication.
Service Innovation Award - An individual or team of emloyees who demonstrates innovation by improving service delivery, response times and efficiency and implements their ideas within their role or section.
High Achiever Award - An individual employee who demonstrates outstanding performance in their role by successfully excelling in their duties and showing commitment to organisational goals.
Good Samaritan Award - An employee who shows compassion, displaying unselfishly that they helped or attended to another Council employee or member of the public, without direction or expectation within their appointed role.
Thank you for acknowledging customer service excellence and supporting this positive initiative.