Frequently Asked Questions

Why have I received a separate bill for water and sewerage infrastructure charges?

The infrastructure charges have been removed from your annual rates notice to decrease the amount of the annual bill and spread the payments across the year, giving you longer to pay and also allowing you discounts on all accounts.    

Why have I received a notice for infrastructure charges when I am not connected to water and sewerage?

If water and sewerage is available to your property, you will be charged infrastructure charges regardless of whether or not you are connected to the supply.

Will I receive pensioner remission on this water and sewerage notice?

No, you are only eligible to receive pensioner remission once per financial year.  The maximum pensioner remission available to you would have been grated on your annual rates notice that was issued in August in payable in September.

How many of these bills will I receive?

You will receive one annual rates notice in August / September and 3 water and sewerage notices.  The issue dates for water and sewerage notices are November, March & June.  They are due and payable 30 days after issue.

What is the discount that I will receive if I pay on time?

The discount is 7.5% off the total water and sewerage notice.

Will the amount of the bills be the same?

The infrastructure charges will be dividied equally across the 3 notices, however your consumption charges may vary depending on your usage throughout the four month period.

How much has the water & sewerage charge increased since last financial year?

The water charge has increased from $375 to $407 ($32 increase) for all properties where water is available. 

The sewerage charge has increased from $615 to $646 ($31) for the Hervey Bay area and $540 to $593 ($53) for the Maryborough area.

What is the charge per kilolitre usage expected to be on the notices?

The first notice issued in November will be rated at $1.37 per kL.  This is because the usage was prior to the new financial year charges.  However, the second and third notices will be rated at $1.43 per kL in line with the new fees & charges as at the current financial year, 1 July 2011.

What does "charges previously levied not due at the time of the notice" mean at the bottom of the notice?

This relates to your installments on your rates notice that was issued in August 2011.

You will need to refer to your rates notice to check your installment amounts and dates where payments are due.  Reminder notices are not sent out for installment notices.

What does the "Opening Balance" mean on the notice?

If there is a minus (-) in front of the balance, it means that you are in credit and do not have to pay.

If there is no minus, there was an opening balance showing on  your property when the notice was issued.