Customer service commitment

Council is committed to the provision of timely, efficient, consistent and quality services provided by polite and helpful officers that meet our customers' expectations.

To achieve this, we have developed a Customer Service Charter by which all of our customers will be able to assess our performance against our standards.

The principles that guide our actions and decisions are honesty, accountability, teamwork, respect and communications.

Customer Service and Recognition awardsCustomer Service Excellence

Council invites you to nominate individual staff for a Customer Service and Recognition Award when the service they provide exceeds expectations.

The awards provide positive recognition of staff and highlight effective service standards that can be used as a model across the organisation.

March winners

Award Employee Reason for nomination
Customer Service Excellence Award (field) Shane Tinworth & Mick Aiton, Flying Gang Team Members We recently had the opportunity to change the displays around in the museum and requested the assistance of the Flying Gang.  The boys were advised of what we were wanting them to do and without written instructions of how to dismantle the displays, they pulled them down.  The next day they had to modify a display that had 17 heavy timber and metal panels. They took each panel downstairs, modified them, all the time working in the extremely hot weather and brought them back upstairs.  Not once did they complain.  The third day they had to assemble the displays in their new locations.  During the three days the fellows were very polite and were keen to assist, nothing was too much trouble.  I have had to call on the Flying Gang that also included other members of the team on a number of occasions to assist with maintenance on the museums.  Without the assistance of the Flying Gang we would have had to hire outside contractors who I believe would not have been so co- operative and friendly and got on with the job.  I believe these fellows deserve recognition for the effort and support they provide.

Customer Service Excellence Award (field)

Fred Bausch,  Supervisor Roads & Drainage Fred is the Supervisor of the Main Roads Performance Contract. He supervises a small team of 5 staff who do routine maintenance of the State controlled roads within the Southern FCRC area. Recently after a meeting with Principal Engineer of Main Roads Wide Bay, Mitch Kerd, it was relayed to us that the RMPC of this area was being managed to the highest standard in the Wide Bay District . This is in no doubt due to the diligence, knowledge and professionalism that Fred portrays in his position by managing his small crew and the high output of his work within the  strictly defined limitations of his  budget.
High Achiever Award (office) Wendy Sanders, Senior Administration Officer
Wendy has played a key role in the formation of the Works and Services 14/15 budget submission. Wendy's detailed knowledge of financial applications and advanced software skills has expedited the Works and Services budget process to an extent that we have met the financial allocations and imposed timeframes.
Wendy utilised extended work hours and was always available at short notice in what was an intricate, complex and time consuming process.  In terms of cooperation, persistence and initiative, Wendy's efforts deserve high recognition.
High Achiever Award (office) Roslyn Owen, Administration Officer Ros has done exceptionally well in the administration of the NDRRA projects for the northern area and continues to provide high level assistance in report and acquitting the projects.  Recently Ros has been heavily involved in the preparation of the detailed Operations Budget for Road and Drainage.  She has dedicated long hours in preparing analysing and allocating resources to each of the activities within the Operational account to justify the required funding for the maintenance of Council's assets.

 

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