Customer service commitment
Council is committed to the provision of timely, efficient, consistent and quality services provided by polite and helpful officers that meet our customers' expectations.
To achieve this, we have developed a Customer Service Charter by which all of our customers will be able to assess our performance against our standards.
The principles that guide our actions and decisions are honesty, accountability, teamwork, respect and communications.
Customer Service and Recognition awards
Council invites you to nominate individual staff for a Customer Service and Recognition Award when the service they provide exceeds expectations.
The awards provide positive recognition of staff and highlight effective service standards that can be used as a model across the organisation.
|Award||Employee||Reason for nomination|
|Customer Service Excellence Award||Peter McDonnell, Customer Service Officer||Kathryn O'Riley went into the Hervey Bay Office to report her missed bin service and she said she spoke to Peter and he was "amazing". She was really happy with the service she received from Peter and the way that he handled her issue.|
Customer Service Excellene Award
| Michelle Brewster, Aquatic Centre Attendant ||Michelle has customers returning to our centre due to her happy, caring and professional manner. We receive constant feedback from customers on her excellence of service. She is always willing to take on duties over and above her current role which she completes on time and without fuss. She is a mother figure to all staff at the complex and very much appreciated. Cr Darren Everard advised that whilst he was at the Gold Coast over holidays, he was approached by a member of the public to advise on how great Council's employee, "Michelle" was at the Maryborough Pool Facility. Darren said the member of the public went over and over on how great this Council officer was so he wanted "Michelle" listed for a customer service award.|
|High Achiever Award|| Lisa Stephenson, Manager Cultural Services ||Lisa went out of her way to ensure that the premiere of Saving Mr Banks was secured at the Brolga by negotiating with Fraser Coast Opportunities and all other relevant parties to remove any obstacles they may have perceived as a deal breaker. In addition to this Lisa motivated her overall team to bring their decorating ideas and props together to create a practically perfect foyer for the evening. All of this was achieved in a very short time frame.|