COVID-19 Council Update

Council and novel coronavirus (COVID-19)

The spread of the coronavirus (COVID-19) and the response to it is rapidly evolving.

Fraser Coast Regional Council is committed to supporting Queensland Health as the lead agency responding to novel coronavirus (COVID-19) and will ensure our community is kept informed.

Click here for the latest advice, information and resources. A National Coronavirus Health Information Line has been established on 1800 020 080.

Business Support Page Community Support Page 

Council services

The health and safety of the community and our workers is our highest priority. 

Council’s focus is on maintaining essential services – water supply, the sewerage systems and rubbish collection.

As a precautionary measure, Council will close a range of facilities and change the way in which some services are delivered. 

Maryborough Landfill and Nikenbah Waste Transfer Station (Hervey Bay) request customers pay by card or account if possible. Business or frequent users can create an account by calling 1300 79 49 29 between 8.15am and 4.30pm.

All other local Waste Transfer Stations will remain cash only as the sites cannot connect to the internet.  

Council asks residents to limit their trips to waste facilities to limit contact to help stop the spread of Coronavirus.

Closed Council facilities

  • Customer Service counters are closed;
  • Playgrounds are closed; signs will be installed and major playgrounds will be fenced off;
  • Public barbecues are turned off;
  • Markets on Council-controlled land are prohibited;
  • Organised activities in parks and Council owned or controlled land involving more than two people are prohibited;
  • Existing and future bookings of Council facilities for weddings, funerals, sport and social activities will be advised approval is subject to compliance with new national coronavirus restrictions.
  • All programmed library activities and events;
  • Toy library lending has ceased;
  • All libraries are closed; library return chutes remain open; 
  • Brolga Theatre performances until the end of April are cancelled;
  • Orchid House in Elizabeth Street Urangan; 
  • Community Nursery in Elizabeth Street Urangan; 
  • Wetside Water Park; 
  • Maryborough CBD walking tours; 
  • Halcro St Community Centre;
  • Maryborough Customs House is closed for maintenance; 
  • Fraser Coast Regional Gallery is closed for maintenance;
  • Maryborough and Hervey Bay Aquatic Centres;
  • Story Bank;
  • Bond Store;
  • Reuse and Recycle Centres (tip shops); 
  • Gatakers Artspace; 
  • Maryborough Showgrounds and Equestrian Park; and, 
  • All Council-owned caravan parks, RV parks and camping grounds.

Open Council facilities

  • Fraser Coast Adoption Centre (by appointment only);
  • Maryborough and Hervey Bay Pounds (by appointment only); and,
  • Waste facilities remain open. 

Online library resources and programs will be increased in coming weeks. 

Council’s Customer Service Centres are closed. Residents can contact Council via phone, email or mail and pay bills online.

Council will continue to review operations as the situation evolves.

Council is proactively encouraging workers to maintain personal hygiene and is committed to providing a hygienic work environment.

Council is encouraging the community to practise good hygiene and follow the advice of national and state health authorities.

Business support

More information is available here

Community support  

More information is available here.

Contacting Council

Residents can contact Council or Wide Bay Water and Waste Services without the need to attend one of our Customer Service Centres.


Media Releases


Frequently asked questions

  • Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).

    However novel coronavirus (COVID-19) is a new strain of coronavirus that has not been previously identified in humans.

  • It depends on the virus, but common signs include:

    • fever
    • a cough
    • sore throat
    • fatigue
    • shortness of breath.
  • To protect yourself and others from infection, practice good hand and respiratory hygiene including:

    • cleaning hands with soap and water or alcohol-based hand rubs
    • covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
    • avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath
    • staying home if you are unwell.

    You should also try and stay at least 1.5 metres away from people coughing or sneezing.