COVID-19 Council Update

Council and novel coronavirus (COVID-19)

Fraser Coast Regional Council is committed to supporting Queensland Health as the lead agency responding to novel coronavirus (COVID-19) and will ensure our community is kept informed.

It is important for us as a community to not become complacent and continue to practice physical distancing and good personal hygiene.

People are also being urged to stay home if you are unwell unless seeking medical attention. Those experiencing even the mildest of symptoms are encouraged to get tested and adhere to all directions provided regarding self-isolation whilst awaiting the results of your test.

Click here for the latest advice and information.

A National Coronavirus Health Information Line has been established on 1800 020 080.

  • UPDATE 27/8/2020 - Refer to the updates below for information. 

    Re-Opening Council facilities

    From Thursday 16 September 2020

    • WetSide Water Park will re-open.
    • Hervey Bay Regional Gallery and Maryborough Customs House will remain closed for maintenance works.

    From Thursday 6 August 2020

    • The Community Nursery will re-open, subject to further clarification from the Queensland Government;

    From Saturday 11 July 2020

    • Brolga Theatre will re-open in a limited capacity  for corporate bookings and limited venue hire, with Council awaiting further advice and approvals around how and when major performances will return. 

    From week commencing Monday 15 June 2020

    • Wednesday 17th June - The Maryborough Reuse and Recycle Market Centre (tip shop) will re-open with social distancing measures in place. Normal operating hours.

    From Saturday 13 June 2020

    • The Story Bank, Bond Store and Gatakers Artspace will re-open.

    From Friday 12 June 2020

    • The Maryborough Showgrounds and Equestrian Park will re-open for casual camping.
      The public must not enter the venue if they have experienced a fever, cough, sore throat or shortness of breath or travelled overseas in the past month. 

    From Monday 1 June 2020

    • The Hervey Bay and Maryborough Libraries will now re-open from this Wednesday 3 June with limited opening hours and only 20 people (not including staff) allowed in each library at any one time.
      New social distancing and hygiene practices will be in place, with visits limited to 15 minutes while the Click and Collect service will be restricted to housebound and vulnerable community members;
    • The Tinana and Granville Landfills will re-open following the completion of maintenance.
    • Hervey Bay and Maryborough Aquatic Centres are open with increase capacity of up to 20 people at one time for lap swimming, with the 25 metre pool at Hervey Bay remaining closed for resurfacing.
    • Casual riding at the Maryborough Showgrounds and Equestrian Park will continue daily 8am to 4pm with an increased capacity of up to 20 people. Bookings are essential.
    • Council-owned caravan parks will re-open in coming days and will be able to take bookings from people across Queensland, subject to availability and social distancing requirements.

    From week commencing Monday 25 May 2020

    • Tuesday 26th May - The Nikenbah Reuse and Recycle Market Centre (tip shop) will re-open with social distancing measures in place. Normal operating hours.

    From Monday 18 May

    • Burrum Heads, Howard and Tiaro libraries will re-open for borrowing only with numbers limited as per government guidelines. The Hervey Bay and Maryborough Libraries will remain closed but will soon start a ‘Click and Collect’ service;
    • Hervey Bay and Maryborough Aquatic Centres will re-open for lap swimming and exercise only, bookings required. Recreational swimming will not be permitted and the children’s play area will remain closed;
    • Council’s Customer Service Centres and the Development Enquiries Counter will re-open;
    • Maryborough Animal Pound and Fraser Coast Adoption Centre will return to standard operation hours;
    • The Howard, Burrum Heads and Yengarie waste transfer stations will re-open and return to standard operating hours;
    • The Halcro Street Community Centre will re-open for one on one appointments;
    • The Maryborough Showgrounds and Equestrian Park will be open for casual horse riding and group bookings of less than 10 people during the day; Bookings are essential.
    • The Fraser Coast Sports and Recreation Precinct will be available for sporting groups to use in line with government directives limiting gatherings to up to 10 people. The fever clinic will cease operations at the Sports Precinct from Friday 15 May;
    • The Orchid House will re-open and local community halls will be available for community groups to use in line with government directives limiting gatherings to up to 10 people.

    From Saturday 16 May 2020

    • Fraser Coast playgrounds and skate parks will progressively re-open, public barbecues and bubblers will be switched on, and outdoor gym equipment will be available for public use.

Frequently asked questions

  • Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).

    However novel coronavirus (COVID-19) is a new strain of coronavirus that has not been previously identified in humans.

  • It depends on the virus, but common signs include:

    • fever
    • a cough
    • sore throat
    • fatigue
    • shortness of breath.
  • To protect yourself and others from infection, practice good hand and respiratory hygiene including:

    • cleaning hands with soap and water or alcohol-based hand rubs
    • covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
    • avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath
    • staying home if you are unwell.

    You should also try and stay at least 1.5 metres away from people coughing or sneezing.

  • Why is it important for me to provide my contact details to a business that require these as a record of attendance?

    Under the Stet Government's COVID-19 Public Health Direction, businesses that are defined as being a restricted business, activity or undertaking (for example a dine in restaurant or cafe, sporting venue etc.) are required to obtain and maintain details for all guests and staff. The minimum contact details that must be obtained are as follows:

    • Phone number
    • Email address (alternatively a residential address must be provided where no email address is required)
    • Date and time period of attendance

    It is important to provide accurate and complete information when you attend these premises to allow for public health personnel to make contact with you should a person diagnosed with COVID-19 have been in attendance at a place during the same period as you. By being informed of this, you will be able to monitor your own health, seek medical attention where required, and take all the necessary precautions to prevent the potential spread of the virus; protecting your family, friends and the wider community.

    All businesses and facilities that are required to obtain and maintain contact information are to ensure records are complete and accurate. These records must be stored in a secure and confidential manner to maintain their integrity and protect the privacy of all guests and staff in accordance with the Information Privacy Act 2009. Collected information will be kept for a minimum period of 56 days and only used for the purposes of contact tracing as part of the State’s response to the COVID-19 pandemic.

    Please assist our local businesses, facilities and the community by ensuring you provide accurate and complete information when required to do so.

    For further information regarding collecting contact information as part of Queensland’s COVID-19 response, please refer to the Queensland Health webpage

    Should you have any concerns regarding contact tracing procedures at a business or facility, please contact Council’s Environmental Health Section on 1300 79 49 29 or Queensland Health on 13 74 68.

Council is proactively encouraging workers to maintain personal hygiene and is committed to providing a hygienic work environment.

Contacting Council

Customer Service Centres in Hervey Bay and Maryborough are open.

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