COVID-19 Support for business
Support for businesses helpline
Businesses can call for assistance to filter through government packages available. Council staff are available during business hours Monday to Friday.
COVID-19 Business impact survey
Council’s Economic Development team is working to gather information on COVID-19's impact on the local economy and how businesses are responding.
Government support for business
Visit the Australian Government business website for information and support.
Australian Government's Business hotline - 13 28 46
Australian Taxation Office hotline - 1800 806 218
Support currently available to business includes:
For sole traders – learn what your business can get and where to go for help.
For employers - learn what your business can get and where to go for help.
For companies – learn what your business can get and where to go for help.
A hold on evictions for renters - Evictions will be put on hold over the next 6 months for commercial and residential tenancies in financial distress, who are unable to meet their commitments due to the impact of the coronavirus.
Austrade Events – the Australian Trade and Investment Commission (Austrade) organises and supports a wide range of events and webinars that are held in Australia and around the world.
Austrade – access a wide range of information and resources for exporters.
Backing business investment - a time limited 15-month investment incentive to support business investment and economic growth over the short term, by accelerating depreciation deductions.
Boosting cash flow for employers - The Government is now providing up to $100,000 to eligible small and medium sized businesses, and not-for-profits (including charities) that employ people, with a minimum payment of $20,000.
Coronavirus and Australian workplace laws – the Fair Work Ombudsman provides information to educate and encourage compliance with Australia’s workplace laws.
Commercial tenancies: Disputes. The Australian Small Business and Family Enterprise Ombudsman offers tips for resolving your own dispute. If agreement cannot be reached, either party can contact the Australian Small Business and Family Enterprise Ombudsman for more support.
Commercial tenancies – Mandatory Code of Conduct – the National Cabinet has agreed that states and territories will implement a mandatory code of conduct. Queensland's implementation, including legislative and regulatory changes, will be announced.
Continuing your business – learn about the positive steps you can take to keep your business operating and where to go for help.
Early access to superannuation - Individuals affected by the coronavirus can access up to $10,000 of their superannuation in 2019-20 and a further $10,000 in 2020-21. You will be able to apply for early release of your superannuation from mid-April 2020.
Events and Training – Search tool. Business workshops, networking events, conferences and webinars can help you to improve your business skills and grow your network.
Expertise and Advice – Search tool. Chat to a business adviser or expert online, over the phone or face-to-face — some mobile advisers can even visit your business. Select the topic/s you wish to get advice on.
Grants & programs – Search tool. Find grants, funding and support programs from across government to help your business grow and succeed! When searching for funding, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge.
Increased and accelerated income support – expanded access available.
Increasing the instant asset write-off - the instant asset write-off threshold has been increased from $30,000 to $150,000.
International Freight Assistance Mechanism – establishment of an international freight assistance mechanism to back Australia’s agriculture and seafood export sectors.
JobKeeper Payment - a temporary $130 billion scheme open to businesses impacted by the coronavirus. This assistance will help businesses to keep people in their jobs and re-start when the crisis is over.
Refer to business.gov.au for details of the package for Employers and Employees and for Sole Traders and Self Employed. The ATO has updated their website with guides for Sole traders, Employers reporting through STP (Single Touch Payroll) and Employers not reporting through STP. It is important to review the guide that is relevant to your business asap as key dates for action apply.
Enrolments are NOW OPEN via the ATO’s myGovID Business Portal.
Jobs Hub – support is available for employers with multiple job opportunities available due to increased demand.
moneysmart.gov.au – Making financial decisions guide.
Running your business from home – find out the tools and resources available to help you run your business from home.
Supporting apprentices and trainees - if you employ an apprentice or trainee you may be eligible for a wage subsidy of 50 per cent of their wage paid from 1 January 2020 to 30 September 2020.
Support for existing government program participants and applicants – you may be eligible to seek additional time to meet your reporting obligations or to complete your project.
Supporting the flow of credit - The Coronavirus SME Guarantee Scheme will provide support to small and medium enterprise (SME) lenders for new unsecured loans to be used for working capital. Further information around supporting the flow of credit can be sourced from the Australian Treasury website.
Tax Support - find out what tax support is available if you or your employees are affected by the coronavirus.
Temporary relief for financially distressed businesses – learn about the temporary relief for companies and directors.
Trade Mark COVID-19 Helpline - IP Australia have introduced their new Trade Mark COVID-19 Helpline to help support and assist businesses who have explored different goods and services to those currently covered under their registered trade marks.
Travelling for work - if you need to travel overseas for work, make sure have the right travel advice.
Visit Business Queensland for business support.
Queensland Government Small Business HOTLINE – 1300 654 687
Australian Government business assistance – support and assistance for Australian businesses impacted by coronavirus.
Economic relief package – immediate assistance to help Queensland business and industry manage impacts of coronavirus.
Electricity relief for businesses - $500 rebate if your business consumes less than 100,000kWh, automatically applied on your electricity bills.
Jobs support loans – APPLICATIONS NOW CLOSED - low interest loans of up to $250,000 (initial 12 months interest free) for businesses to retain staff.
Payroll tax relief package – payroll tax relief measures, including refunds, holidays and deferrals.
Rent relief for commercial tenants – land tax relief for landlords to pass on to tenants.
Small Business Adaption Grant Program – APPLICATIONS NOW CLOSED - up to $10,000 to access digital technologies, help diversify and retain employees or to seek assistance to support your COVID-19 business continuity planning.
Agriculture – advice and assistance for agriculture businesses.
Clinicians and healthcare workers – latest information and resources for COVID-19 clinicians.
Commercial fisheries – assistance package for the commercial fishing industry.
Creative industries – grant funding increases, online learning, First Nation and digital support.
Food and grocery businesses – trading hours updates for businesses selling food and groceries.
Liquor and gaming licensees – COVID-19 advice and support for licensees.
Manufacturing industry – supply matching to help manufacturing businesses access supplies and meet customer needs.
Resources and fact sheets for industry – essential cleaning and disinfection recommendations for industry.
Tourism – fee relief, rebates, deferrals and assistance for tourism businesses.
Trade Investment Queensland (TIQ) – support for exporters during COVID-19.
Transport Industry– COVID-19 transport and motoring customer service updates.
Business support and advice
Business Assistance Finder – use the coronavirus (COVID-19) business assistance finder to learn what support you may be eligible for.
Business impact survey – help the Queensland Government understand how your business has been impacted and assess what support you need.
Cyber security for your business – advice and assistance to help protect your business from online threats, scams, attacks, phishing emails and phone calls.
Employee rights, awards and entitlements – information about employer obligations and employee rights in Queensland businesses.
Financial workshops – financial management and business planning workshops delivered by TAFE Queensland.
Managing flexible working arrangements – employer obligations for staff working from home.
Mentoring assistance – mentors available to provide tailored support including financial mentoring and business planning.
Pandemic risk management for business – manage the business risks associated with a pandemic.
Risk management and planning – business continuity planning, developing recovery plans, and cyber security.
Temporary visa workers – changes to temporary visa work arrangements for COVID-19.
Fraser Coast Regional Council will waive a range of charges and permit fees for local businesses, extend the due date for rates and provide grants for sport and community groups as part of a million dollar coronavirus financial assistance package.
The financial assistance package approved at a special Council meeting on Friday 20 March 2020 includes:
- Extending the due date for the current rates notice until 30 June 2020;
- A $500,000 grants program for sporting and community groups adversely affected by coronavirus restrictions, up to a maximum of $10,000 for each eligible group;
- Refunding all event application and permit fees for events cancelled as a result of coronavirus restrictions;
- Waiving of all airport related fees for commercial aircraft until 30 June 2020;
- Extending regulated premise licences and permits for six months at no charge;
- Providing a 100 per cent discount on new application fees for all regulated business activities up until 31 May 2020 and a 50 per cent discount from 1 June 2020 to 30 June 2020;
- No cost for fresh produce traders when they apply for itinerant vendor or mobile food vendor permits to operate on Council-owned or controlled land.
Council is also:
- Investigating further rates concessions options that could be adopted for the 2020/21 financial year;
- Updating its financial hardship policy, and;
- Considering other measures to reduce the financial impact of the coronavirus on the community.
The Grants program for sporting and community groups is now open and can be accessed via Council’s Grants page - scroll down to the “Available grants” section.
Council’s Economic Development team is here to support businesses during this challenging period. Contact our team for further information and support via email email@example.com or phone 1300 79 49 29 and ask for the Economic Development team.
Easing of Queensland business restrictions for coronavirus (COVID-19) - Latest information for reopening businesses, effective 12noon, 01 June 2020.
COVID Safe checklist for Beauty Services, Nail Salons, Tanning, Tattoo Parlours and Spas
COVID Safe checklist for dining in Restaurants, Cafes, Pubs, Clubs, RSL clubs and Hotels
COVID Safe Businesses – Queensland government portal for information and links to checklists, plans and factsheets.
COVID Safe promotional resources - all the resources needed to promote a COVIDSafe environment. Both pre-made and customisable materials have been made available including posters, decals and social media collateral.
Business health and safety resources for coronavirus (COVID-19) - a wide range of workplace health and safety resources, posters, and fact sheets have been developed to help you stay informed and manage your business during the coronavirus (COVID-19) pandemic.
Workplace health and safety – workplace risk management to keep your workplace safe.
Safe Work Australia industry guidelines - guidelines and information across 23 industries so that businesses can return to work in a COVID safe environment.
Australian Government’s 3-Step Framework for a COVIDSafe Australia
NCCC Planning tool to help businesses reopen and be COVIDSafe - The National COVID-19 Coordination Commission (NCCC) has launched a planning tool to help you develop a plan to keep your workers, customers and the community safe as you reopen or increase your business activities.
Download the new COVIDSafe app - speeds up contacting people exposed to coronavirus (COVID-19). This helps health officials support and protect you, your friends and family. The app is now available from the Apple App Store and Google Play.
For further details on the eased business restrictions and how they apply to your business, you can contact Workplace Health and Safety Queensland on:
- 1300 005 018 (for business obligation queries during COVID-19)
- 1300 362 128 (for general work-related complaints).
Media releases and news
Harvard Business Review is providing free access to all of their COFID-19 coverage.
Crisis Planning - PWC offers some tips for responding to business impacts, such as crisis planning, effective communication, workforce planning and supply chain.
KMPG – Our New Reality: Predictions after COVID-19 - KPMG partners share insights, predictions and practical advice on how to recover once we come out of this challenging and uncertain time.
Keep your business going during Covid-19 pandemic – small business Western Australia has compiled a 12 point practical checklist to help you manage the impact of coronavirus.
Deloitte Australia – have published their Small Business Roadmap for Recovery & Beyond Workbook which is free to download.
Tools for recovery
Australian Small Business Advisory Services offer Government-subsidised one-on-consultations with their business advisors. To be eligible you must be a small business (0-19 employees) and provide an ABN. Guidance is available for four priority areas, being Websites and online selling, Social media and digital marketing, Using small business software, and Online security and data privacy.
Business Leap – Entrepreneurship Facilitators Bundaberg, Fraser Coast and North Burnett – a free service funded by the Australian Government to provide practical assistance and support to aspiring entrepreneurs and small business owners. Business Leap also have compiled a range of resources to assist in managing the impacts of COVID-19.
Free Financial Counselling for Small Business - Rural Financial Counselling Service traditionally provides free financial advice to primary producers who are suffering financial hardship and have no alternative sources of impartial financial information. This service has been expanded to support any Small Business impacted by COVID19 and is funded by grants from state government. Any Small Business impacted by COVID19 can now contact the Small Business Support Centre in Southern Queensland by phone 1300 732 777 or email firstname.lastname@example.org.
COVID-19 (coronavirus) scams – the ACCC have created a webpage dedicated to news and information to assist in identifying and protecting yourself against scammers who are taking advantage of the spread of coronavirus to exploit and play on the fears of consumers across Australia.
The Australian Government’s Department of Health has distributed a free 30-minute online infection control training module designed for care workers. It may be a helpful learning resource for business and staff.
TAFE: Financial Resilience Webinars - Training and mentoring packages are available for eligible small businesses from the Department of Employment, Small Business and Training in partnership with TAFE Queensland. These webinars will help you identify risks, build financial skills and plan to mitigate COVID-19's impact on your business.
TAFE: Free Micro-credentials - TAFE Queensland, in conjunction with the Queensland Government, is offering a range of education and training to support individuals, and small, medium and large businesses. TAFE Queensland’s micro-credentials are short, highly targeted courses designed to help you improve a specific skill.
Expressions of Interest being accepted for COVID Safe micro credentials — Staff can register their interest with TAFE Queensland for the mandatory COVID Safe for Dining In or Beauty and Nails micro credentials.
The Queensland Tourism Industry Council (QTIC) endorsed micro-credentials offers alternative current skilling solutions that provides direct benefit to tourism and hospitality businesses, and their workforce.
Chamber of Commerce & Industry Queensland (CCIQ) are offering a series of free webinars designed to support small businesses across a range of business recovery topics.
Google offers free online courses to help small business make the most of the web. Learn at your own pace on your computer, smartphone, or tablet.
Google Digital Garage – discover a range of free online learning content designed to help grow your business or jumpstart your career. You can learn by selecting individual modules, or dive right in and take an entire course end-to-end.
CQUniversity - Have you been impacted by COVID-19? Skill sets give you the opportunity to add to your current knowledge, learn up-to-date- techniques or reskill in a new industry area, without having to do a full qualification. Each skill set is made up of one or more industry-recognised competencies that provide you with the skills and knowledge that employers are looking for. *Eligibility criteria applies. Free skill sets are available to job seekers or workers impacted by COVID-19. This program is funded by the Queensland Government.
Griffith University – partnering with FutureLearn to offer a new experience of online courses that are available to anyone and free to study.
The Open University - all OpenLearn courses are free to study. They offer nearly 1000 free courses across 8 different subject areas and are available to start right away.
Most Australian banks have hardship teams ready to assist their customers, depending on circumstances. Assistance could include:
- Deferring loan payments
- Waiving fees and charges
- Helping with debt consolidation
- Waiving penalties for early withdrawal of a term deposit
- Deferring upcoming credit card payments and increasing emergency limits
For a full list of banks go to the Australian Banking Association website.
Bank of Queensland: COVID-19 customer support
Heritage Bank: How Heritage is responding
Auswide Bank: Coronavirus (COVID-19) Updates
Suncorp: Supporting you through COVID-19
Bendigo Bank: Coronavirus (COVID-19) update
Lifeline (Mental health and wellbeing) - phone 13 11 14
Beyondblue (Mental health and wellbeing) - phone 1300 224 636
Headspace (Youth mental health and wellbeing) - phone 1800 650 890
MensLine Australia (Men’s mental health and wellbeing) – phone 1300 789 978
Kids Helpline (Child and youth mental health and wellbeing) – phone 1800 551 800
For a comprehensive list of support services to the Queensland Mental Health Commission website.
How to manage risks to mental health in your business –find out how to manage risks to mental health, look after yourself, and promote good mental health.
Food Standards Australia New Zealand has just updated their COVID-19 webpage. It now includes more detailed advice for food businesses and may help if you have any questions from businesses.
Restaurant and Catering Association has created an information hub to keep business owners updated.
Clean hands save lives (PDF)
Information for Food Businesses Providing Takeaway & Delivery Services (PDF)
Food Transport Record Template (PDF)
Environmental Cleaning and Disinfection principles (PDF)
Information for Employers (PDF)
Clean hands save lives (PDF)
Environmental cleaning and disinfection principles for COVID-19 (PDF)
Information for employers (PDF)
Information for shopping centres, retail outlets and general public facilities (PDF)
National Retail Association has created and information page for businesses, with resources and links to a range of support sites.
Tourism Tribe has a central repository of tips, workshops and articles to help tourism business get back on their feet.
Tourism Australia has a web paged dedicated to government support and assistance for the tourism industry.
Tourism and Events Queensland – TEQ has built a dedicated page for tourism and events businesses around COVID-19.
Fraser Coast Tourism & Events are providing regular industry updates to their COVID-19 Response Resources page.
Tourism business recovery tool — With tourism accommodation able to reopen when Stage 2 of the roadmap is in place (targeted for 12 June) the Queensland Tourism Industry Council has developed a free COVID-19 Business Recovery Planning Tool with the Australian Tourism Industry Council. View QTIC’s COVID-19 resources.