New helpline to support local businesses


Business owners and operators can now call a dedicated helpline to get through the COVID-19 assistance packages.

“Council has an extensive COVID-19 Support for Business website, but the helpline is an extra level of assistance,” Deputy Mayor Darren Everard said.

“Reponses to the website has been outstanding. But we are finding business people would like to talk to someone locally.

“Sometimes they don’t get an option to talk to people at the state and federal government level, or have to wade through complex phone directories to be put through to someone who can assist.

“The Council helpline staff can help them filter thought the information and direct them straight to the information they want.”

Council has been able to provide the extra support to bolster Fraser Coast businesses as part of staffing changes brought about by COVID-19.

“With the customer service centres closed, the two officers manning the helpline have been redeployed from the customer service section to work with the Economic Development team,” Cr Everard said.

The business support helpline opens tomorrow (Wednesday 29 April).

Businesses can access the service by calling the Council on 1300 79 49 29 and following the prompts.