Customer Service Centres

  • Hervey Bay – 77 Tavistock Street, Torquay
    Opening hours: Monday to Friday, 8.15am – 4.30pm
     
  • Maryborough – 211-213 Adelaide Street, Maryborough
    Opening hours: Monday to Friday, 8.15am – 4.30pm 
     
  • Wide Bay Water – 29-31 Ellengowan Street, Urangan
    Opening hours: Monday to Friday, 8.15am – 4pm 
     
  • Tiaro Library – Customer Service functions are available at Tiaro Library (no cash transactions) 
    Opening hours: Monday to Friday, 8.30am – 4.30pm
After-hours calls

Calls to Council outside normal business hours are answered by Council's after-hours service.

The service is supported by a virtual assistant that ensures time-sensitive issues are directed to the appropriate on-call officer. Matters that do not require an immediate response will be attended to during normal business hours.

Information provided through the service is managed in accordance with Council's existing privacy obligations and information management practices.

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