WasteID
Council uses WasteID to help manage on-site sewage facilities (OSSFs) across the region.
What is WasteID?
WasteID is a smart, digital system that helps Council and service agents keep track of OSSF service history and manufacturer details. Each property with an OSSF will receive a QR code sticker, placed inside the electricity meter box.
How does it work?
- A Council officer will visit your property to place the sticker in your meter box.
- Service agents can scan the QR code using a smartphone or tablet to view the system’s service history and details.
- When the facility is serviced, agents can update the record in real time.
Why is this helpful?
- For service agents: Free, instant access to system info and history.
- For Council: Real-time service updates from the field.
- For residents: Peace of mind that your system is tracked and up to date - without any extra cost.
Do I need to be home?
No - Council officers only need access to your electricity meter box.
If the meter box is locked or behind a gate, we’ll contact you to arrange access.
When is the QR code installed?
- For new OSSFs, the QR sticker is installed during the final Council inspection.
- For existing systems, we’ll install it after consulting with you.
Is there a cost?
Nope! It’s completely free for both residents and service agents.
How do service agents access WasteID?
There are two easy options: