Fraser Coast Regional Council logoFraser Coast Regional Council

Customer service commitment Customer service commitment

Council is committed to the provision of timely, efficient, consistent and quality services provided by polite and helpful officers that meet our customers' expectations.

To achieve this, we have developed a Customer Service Charter (PDF,1MB) by which all of our customers will be able to assess our performance against our standards.

The principles that guide our actions and decisions are responsibility, equity/fairness, efficiency, accountability and teamwork.

Mobile Customer Service Centre      

                                                                                                                                            

From July 1, 2017 a mobile customer service unit is being trialled in remote areas of the Fraser Coast Region.

The unit will allow ratepayers in the smaller communities of the division to access a range of services such as making EFTPOS payments (no cash payments) for water rates, rates and animal registration or accessing and submitting application forms.

It will also carry information brochures and be a book exchange.

The unit will make it easier for residents to connect with Council and access information and will bring services to those members of the community that may find it difficult to come into the regional centres. 

Times and locations are as follows;

Servicing Township Site Location Day Time

Glenwood

Community Hall

1st Tuesday of the month

 

9am - 10am

Glenwood

Petrol Station

11am - 11.45am

Bauple

Bauple Museum

1pm - 2pm

Poona

Community Hall

2nd Tuesday of the month

9.30am - 11am

Tinnanbar

Pioneer Drive
near the memorial
and flag pole

1pm - 1.30pm

Boonooroo & Tuan

Community Hall

3rd Tuesday of the month

8.30am - 9.15am

Maaroom

Community Hall

10.30am - 11.30am