Hervey Bay Community Hub

The Community Hub has visitor parking in a basement car park, including disability parking, while dedicated mobility scooter parking is located at the rear of the building.

Parking is also available throughout the Hervey Bay city centre, including nearby public car parks and on-street parking. Additional disability parking is also available in a new public car park off Torquay Road.

The city centre offers a mix of short-term and longer-stay parking to support people visiting the Community Hub, local businesses and other nearby destinations.

Council continues to monitor parking following the Community Hub opening to help ensure the city centre parking network continues to meet the needs of residents, visitors and businesses.

View the Hervey Bay Community Hub Public Parking map and FAQ's(PDF, 3MB)

The Community Hub has been planned as part of the broader Hervey Bay city centre, with Council progressively delivering parking and access improvements to support residents, visitors, businesses and the continued growth of the city centre.

More than 270 additional parking spaces are being delivered so far through projects including:

• visitor parking within the Community Hub basement
• the expanded public car park near the Hervey Bay PCYC
• new public parking off Charles Street near the Hervey Bay Regional Gallery
• new public parking off Torquay Road next to the Community Hub
• additional marked parking in Alice Street.

The improvements are about more than parking. Council has also invested in new footpaths, pedestrian crossings, lighting, accessibility improvements and road upgrades to create a safer, more accessible and better connected city centre.

The Community Hub is located within an established city centre that already includes a network of public parking, businesses, community facilities and services.

Rather than concentrating all parking in one location, Council has progressively expanded parking and improved access across the precinct to better support the different destinations people visit throughout the city centre.

This approach also improves accessibility by providing a mix of short-term and longer-stay parking close to shops, community facilities, Council services and other destinations.

Yes. Disability parking is available within the Community Hub basement and in the new public car park off Torquay Road.

Dedicated mobility scooter parking will be available at the rear of the Community Hub.

Accessible pedestrian connections have also been incorporated into surrounding streets and public spaces to improve access between parking areas and the Community Hub.

View the Hervey Bay Community Hub Public Parking map and FAQ's(PDF, 3MB)

Yes.  There are six parking spaces on Main Street directly in front of the Community Hub that are ideal for quick drop-offs or short visits, such as collecting or returning library books.

Visitors staying longer are encouraged to use the Community Hub basement visitor car park or nearby public parking throughout the city centre.

Yes. There is lift access to all levels of the building, including the two-levels of the library. There is also lift access from the basement car park.

There is also ramp access at the front of the building, providing an accessible path to the main entrance.

The after-hours return chutes are located at the front of the building near the main entrance off Main Street and during opening times there are return chutes in the entrance lobby.

The Hervey Bay Community Hub includes:

• Hervey Bay Library
• Council Customer Service Centre
• Community meeting spaces
• Council chambers
• Disaster Resilience Centre
• Planning and Development counter

Hervey Bay Library

Monday–Wednesday: 9am–5pm
Thursday: 9am–6pm
Friday: 9am–4pm
Saturday: 9am–4pm

Customer Service Centre and Planning and Development counter

Monday–Friday: 9am–4.30pm

Please note the Customer Service Centre and Planning and Development counter are not open on Saturdays.

From Monday 31 August 2026, Council's Hervey Bay Customer Service Centre relocated from Tavistock Street to the Hervey Bay Community Hub at 23 Main Street, Pialba.

The Customer Service Centre is Monday to Friday from 9am to 4.30pm.

Residents can access a range of Council services, including:

• rates enquiries and payments
• animal registrations
• Planning and Development enquiries
• general customer service. 

From Monday 31 August 2026, the Hervey Bay Customer Service Centre is open from 9am to 4.30pm Monday to Friday.

The revised opening hours better align with the Hervey Bay Library, creating a more consistent customer experience for people visiting the Community Hub. The change also reflects customer demand and allows staff time to prepare services before opening each day.

Bookings for Hervey Bay Library spaces can be made via the link below.

Book a space at the Hervey Bay Library

• Former Hervey Bay Library
  
  The former Hervey Bay Library building on Old Maryborough Road closed to the public at 4pm on 1 August 2026. 
  The building remains a community asset, with its future use yet to be determined.
  
  
• Former Customer Service Centre and Tavistock Street office
  
  The former Customer Service Centre at Tavistock Street closed to the public at 4.30pm on Friday 28 August 2026.

The building has been designed with flood resilience in mind.

Based on Council’s flood modelling, the ground floor sits above a one-in-500-year flood level.

During construction, the basement experienced flooding during an extreme rain event while works were incomplete.

The completed building meets all current planning and engineering standards for flood resilience.