Council is committed to the provision of timely, efficient, consistent and quality services provided by polite and helpful officers that meet our customers' expectations.
To achieve this, we have developed a Customer Service Charter (PDF,1MB) by which all of our customers will be able to assess our performance against our standards.
The principles that guide our actions and decisions are responsibility, equity/fairness, efficiency, accountability and teamwork.
Mobile Customer Service Centre
From July 1, 2017 a mobile customer service unit is being trialed in remote areas of the Fraser Coast Region.
The unit will allow ratepayers in the smaller communities of the division to access a range of services such as making EFTPOS payments (no cash payments) for water rates, rates and animal registration or accessing and submitting application forms.
It will also carry information brochures and be a book exchange.
The unit will make it easier for residents to connect with Council and access information and will bring services to those members of the community that may find it difficult to come into the regional centres.
Times and locations are as follows;
|Servicing Township||Site Location||Day||Time|
Bus shelter or Rv Drive
|1st Tuesday of the month||10am - 11am|
|Glenwood||Community Hall||1pm - 2pm|
|Poona||Community Hall||2nd Tuesday of the month||9.30am - 10.30 am|
|Tinnanbar||Foreshore Park (near boat ramp)||12.30pm - 1.30pm|
|Maaroom||Community Hall||3rd Tuesday of the month||9am - 10am|
|Boonooroo & Tuan||Community Hall Boonooroo||11.30am - 12.30pm|
Customer Service and Recognition awards
Council invites you to nominate individual staff (PDF,967kB)for a Customer Service and Recognition Award when the service they provide exceeds expectations.
The awards provide positive recognition of staff and highlight effective service standards that can be used as a model across the organisation.
Customer Service Excellence Award
Toy Library Team - Pat Wayne and Rhonda Noyes
Service Champion Award
Hervey Bay Parks Team - Shane Rose and Jason Smith