Customer service commitment

Council is committed to the provision of timely, efficient, consistent and quality services provided by polite and helpful officers that meet our customers' expectations.

To achieve this, we have developed a Customer Service Charter by which all of our customers will be able to assess our performance against our standards.

The principles that guide our actions and decisions are honesty, accountability, teamwork, respect and communications.

Customer Service and Recognition awards

Council invites you to nominate individual staff for a Customer Service and Recognition Award when the service they provide exceeds expectations.

The awards provide positive recognition of staff and highlight effective service standards that can be used as a model across the organisation.

February winners

• Customer Service Excellence Award - Dawn Downes
• High Achiever Award - Mal Churchill
• Service Champion Award - Maryborough Cemeteries Team (Josh Sauer, Royce Beresford, Kevin Radunz, David Loft)
• Good Samaritan Award - Lou Collings

Downloads

• Customer Service Charter (PDF,791kB)
• Customer Service and Recognition award nomination form (PDF,1MB)