Fraser Coast Regional Council logoFraser Coast Regional Council

Customer service commitment Customer service commitment

Council is committed to the provision of timely, efficient, consistent and quality services provided by polite and helpful officers that meet our customers' expectations.

To achieve this, we have developed a Customer Service Charter (PDF,1MB) by which all of our customers will be able to assess our performance against our standards.

The principles that guide our actions and decisions are responsibility, equity/fairness, efficiency, accountability and teamwork.

Customer Service and Recognition awardsCustomer Service Excellence

Council invites you to nominate individual staff (PDF,967kB)for a Customer Service and Recognition Award when the service they provide exceeds expectations.

The awards provide positive recognition of staff and highlight effective service standards that can be used as a model across the organisation.

January winners

Award Employee
Service Champion Award

Greg Jack

Customer Service Excellence Award

Les Alberts