Fraser Coast Regional Council logoFraser Coast Regional Council

Customer service commitment Customer service commitment

Council is committed to the provision of timely, efficient, consistent and quality services provided by polite and helpful officers that meet our customers' expectations.

To achieve this, we have developed a Customer Service Charter (PDF,1MB) by which all of our customers will be able to assess our performance against our standards.

The principles that guide our actions and decisions are responsibility, equity/fairness, efficiency, accountability and teamwork.

Mobile Customer Service Centre      


From July 1, 2017 a mobile customer service unit is being trialed in remote areas of the Fraser Coast Region.

The unit will allow ratepayers in the smaller communities of the division to access a range of services such as making EFTPOS payments (no cash payments) for water rates, rates and animal registration or accessing and submitting application forms.

It will also carry information brochures and be a book exchange.

The unit will make it easier for residents to connect with Council and access information and will bring services to those members of the community that may find it difficult to come into the regional centres. 

Times and locations are as follows;

Servicing Township Site Location Day Time


Bus shelter or Rv Drive

1st Tuesday of the month 10am - 11am
Glenwood Community Hall 1pm - 2pm
Poona Community Hall 2nd Tuesday of the month 9.30am - 10.30 am
Tinnanbar Foreshore Park (near boat ramp) 12.30pm - 1.30pm
Maaroom Community Hall 3rd Tuesday of the month 9am - 10am
Boonooroo & Tuan Community Hall Boonooroo 11.30am - 12.30pm


Out of scheduled visits

The Mobile Customer Service Van will be making an out of schedule visit to Bauple and Glenwood on 10 January 2018 in recognition of the cancellation in December due to wet weather and the cancellation in January. 

Customer Service and Recognition awardsCustomer Service Excellence

Council invites you to nominate individual staff (PDF,967kB)for a Customer Service and Recognition Award when the service they provide exceeds expectations.

The awards provide positive recognition of staff and highlight effective service standards that can be used as a model across the organisation.

October winners

Award Employee

Customer Service Excellence Award

Glen Beck - Customer Service Officer 

High Achiever Award

Chris Allery & Brenda Coast - Property Services Team

Good Samaritan Award

Daneille Howe - Facility Attendant (Hervey Bay Pound/ Adoption Centre)