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Water restrictions

Level 2 water restrictions apply to residents and businesses in the Fraser Coast region using potable water supplied by Wide Bay Water.* 


​​Level 2 water restrictions include:

Activity Description
Garden / lawn watering Watering cans or buckets allowed any time.
Hand-held hoses are permitted between 4pm and 9am.  (Fitted with a working water efficient trigger nozzle)
Irrigation systems (sprinklers/drippers/soaker hoses) Irrigation systems are permitted on Tuesdays, Wednesdays,  Saturdays and Sundays between 8pm and 6am only.
Irrigation systems must be fitted with a manual or automatic timer.
Washing windows / external house cleaning / cleaning external public facilities  Banned at all times except where a water efficient high-pressure cleaner (i.e. gerni) is used.
Paved or concreted surfaces cleaning Banned at all times except where a water efficient high-pressure cleaner (i.e. gerni) is used.
Motor vehicle / boat cleaning Vehicle and boat cleaning is permitted at any time with a hand-held hoses.  (Fitted with a working water efficient trigger nozzle)
Motor boat and trailer flushing

Boat motor and trailer flushing is permitted at any time  for a maximum of 5 minutes at a low water flow.

Filling of swimming pools / spas (private and/or public) Permitted between 4pm and 9am with a hose.  (Must be monitored at all times)
Filling of water features (private and/or public) Permitted between 4pm and 9am with a hose.  (Must be monitored at all times)
Operation of water features (private and/or public) Allowed at any time.
Mobile drinking water tankers supply and use * Water use is subject to above restrictions.
Hydrant standpipes Water use is subject to above restrictions.

 

* Includes: potable water supplied by Wide Bay Water rain water tanks connected to mains reticulated water supply, swimming pools, turf watering, dust suppression activities supplied with reticulated water.

Other links

 

Frequently asked questions Frequently asked questions

Why Level 2 Water Restrictions?

  • Seasonal summer rain didn’t arrive;
  • There is no guarantee that next summer’s rain will come; 
  • Water use is dramatically increasing;
  • Water storage levels are decreasing; and
  • The best way to save water is to restrict outside water use.

 

What is the water level of Lenthall Dam or Teddington Weir?

Water levels are updated on the Council website each business day - click here

Level 2 water restrictions were introduced when Lenthall Dam (Lake Lenthall) reached 60% full and Teddington Weir reached 80% full.

 

Why limit sprinklers & irrigation systems to Tuesday, Wednesday, Saturday & Sunday?

  • Reduces the number of days that sprinklers/systems are allowed from seven (7) to four (4) days;
  • Prepares plants for drought conditions; and
  • Forces us to reprogram our irrigation systems and our minds about water use. 

 

How do we handle water misuse complaints?

We aim to respond to water misuse complaints within 1 business day.

A Wide Bay Water Officer will check if the misuser has a bore (access to groundwater) alternatively they will discuss current water restrictions.

If there is a repeat misusers, they will be investigated for further action.

 

Does bore water come under water restrictions?

No, some properties in Maryborough and Hervey Bay have access to bore (underground) water.  

The use of bore water is exempt from Council’s water restrictions and Council has no jurisdiction over bore water.

Properties with bore water can pick up a free "Bore Water" sign from Wide Bay Water reception in Hervey Bay or Maryborough. 

 

Are exemptions to Level 2 water restrictions available?

Yes, in some circumstances please see below.

  • Businesses may apply for a water restriction exemption
    • Businesses and individuals may apply for an exemption to water turf or landscaping on the day of installation only please call 1300 79 49 29.
  • The assessment criteria for exemptions include:
    •  core business activities are water related;
    • significant financial impact as a result of the water restrictions will be experienced; 
    • all reasonable water saving initiatives have been installed or implemented;
    • core activities require water for safety;
    • core activities require water for health and hygiene; or
    • there is no feasible waterless alternative.

To apply for an exemption, please complete the water restriction exemption form (PDF,162kB) and submit to Council via the following:

  • In person: Deliver to one of Council's Customer Service Centres in Hervey Bay, Maryborough or Tiaro
  • Post: PO Box 1943, Hervey Bay Qld 4655
  • Fax: (07) 4197 4455
  • Email: enquiry@frasercoast.qld.gov.au

Please note that exemptions can take up to ten (10) business days to process. 

 

Can I get a water restriction exemption for new turf?

  1. Yes for new turf or landscape installations only.
  2. A business or individual may apply for an exemption to water turf or landscaping on the day of installation only.
  3. Please ring Council 1300 79 49 29. No exemption form is required. 
  4. The exemption conditions are: 
    1. Initial watering of turf after installation can be undertaken for up to 3 hours on the day of installation only.
    2. Initial watering of turf may be conducted with sprinklers or an irrigation system.
    3. Irrigation duration must be controlled by an operational timer (electric or manual) or attended to at all times.
    4. Every measure should be taken to prevent water wastage and there should be no visible ponding or excessive runoff leading to the wastage of water.
    5. This Exemption remains in effect at the discretion of Fraser Coast Regional Council and will be reassessed if water restrictions are changed.
  5. After the day of installation turf and landscaping must be watered in compliance with level 2 restrictions by: 
    1. Hand-held hoses between 4pm and 9am when fitted with working, water efficient trigger nozzle.
    2. Irrigation systems on Tuesdays, Wednesdays, Saturdays and Sundays between 8pm and 6am when fitted with a manual or automatic timer.