Your POST Billpay code and reference number can be found on the front of your notice.
A .5% surcharge applies on transactions $5,000 and over. Council accepts Master and Visa cards only.
Payment via direct debit
With direct debit, you can choose the payment amount and how often you pay. You can cancel anytime.
Payments can be made weekly, fortnightly or monthly or on the due date from your nominated bank account.
To apply for direct debit, simply complete an online form by registering through e-Services or alternatively you can download the Direct Debt request and/or amendment/cancellation form (PDF,838kB)and deliver to one of Council's Customer Service Centres or post to PO Box 1943, Hervey Qld 4655.
Please note that a direct debit agreement is not regarded by Council as being an acceptable payment plan for outstanding rates.
You can pay your annual rates notice in four instalments but you will not be eligible for a discount. Providing instalments are received on or before their due date, no penalty interest will be incurred.
Change of address
To update your postal address for all notices and correspondence issued by Council's Revenue Department, please complete and return the Change of Service Address for Rates form (PDF, 105kB).
If you hold a Queensland "Pensioner Concession Card" issued by Centrelink or the Department of Veteran's Affairs or a Queensland "Repatriation Health Card" and your property is your principal place of residence, you may be eligible for a concession on your rates.
To enable Council to assess your eligibility please complete and return the application for Pensioner Concession on Rates form (PDF,140kB)
If you require a refund of overpaid rates via cheque or EFT, please complete and return the Request for Rates Refund form (PDF,280kB).
A written property search contains 16 property search indicators, detailed rates and charges information required for settlement purposes and information that the purchaser needs to know e.g. levies to issue; water accounts issued; pool fences etc.
- Urgent written property search - provided in three working days from receipt of application and payment.
- Standard written property search - provided in five to 10 working days from receipt of application and payment.
Rates & Charges Schedule and Ratepayer Information
The Rates and Charges Schedule (PDF,450kB)is a summary of the various charges applicable to rateable properties.
Ratepayer information explains when notices issue throughout the year, provides information relating to pensioner allowances, differential general rate, infrastructure levy, waste management, disaster levy, council rural fire levy and contains frequently asked questions.
Water and sewerage notices
Water and sewerage charges are issued separately in November, March and June, along with water consumption.
The Fraser Coast region has been officially drought declared.
Council is therefore now able to offer deferral, in accordance with Council policy to properties that are primary production properties (properties in general rate category 8).
Options available for eligible properties are:
- Defer rates and no interest will be payable (no discount allowed). Period of deferral is until drought declaration is lifted. Ratepayers will have 6 months to pay outstanding rates after the end of the current financial year; or
- Pay within 12 months by instalments - no interest will apply, and ratepayers who select this option will still receive the discount (provided all instalments are paid when due).
Please complete an application for rate deferral for primary production properties (PDF,101kB) and submit to Council for approval.
Deferral is only available for current year levies.
For further information relating to Council’s drought assistance, please contact Council on 1300 79 49 29.
Further assistance can be obtained by contacting the Department of Agriculture and Fisheries on 135 523 or visit their website.