Fraser Coast Regional Council logoFraser Coast Regional Council

Rates Rates

Payment options


Pay your rates bill with Mastercard or Visa

Your POST Billpay code and reference number can be found on the front of your notice.

A .5% surcharge applies on transactions $5,000 and over. Council accepts Master and Visa cards only.

Payment via direct debit

With direct debit, you can choose the payment amount and how often you pay. You can cancel anytime.

Payments can be made weekly, fortnightly or monthly or on the due date from your nominated bank account.  

To apply for direct debit, simply complete an online form by registering through e-Services or alternatively you can download the Direct Debit request and/or amendment/cancellation form (PDF,838kB)and deliver to one of Council's Customer Service Centres or post to PO Box 1943, Hervey Qld 4655.

Terms and conditions (PDF, 505kB)

Please note that a direct debit agreement is not regarded by Council as being an acceptable payment plan for outstanding rates.

Instalment options

You can pay your annual rates notice in four instalments but you will not be eligible for a discount. Providing instalments are received on or before their due date, no penalty interest will be incurred.

Change of address

To update your postal address for all notices and correspondence issued by Council's Revenue Department, please complete and return the Change of Service Address for Rates form (PDF, 105kB).

Pension concession

If you hold a Queensland "Pensioner Concession Card" issued by Centrelink or the Department of Veteran's Affairs or a Queensland "Repatriation Health Card" and your property is your principal place of residence, you may be eligible for a concession on your rates.

To enable Council to assess your eligibility please complete and return the application for Pensioner Concession on Rates form (PDF,140kB)

Rates refund

If you require a refund of overpaid rates via cheque or EFT, please complete and return the Request for Rates Refund form (PDF,280kB).

Property search

A written property search contains 16 property search indicators, detailed rates and charges information required for settlement purposes and information that the purchaser needs to know e.g. levies to issue; water accounts issued; pool fences etc.

  • Urgent written property search - provided  in three working days from receipt of application and payment.
  • Standard written property search - provided in five to 10  working days from receipt of application and payment.

To obtain a written property search, please complete a property search request form (PDF,559kB) and return to Council with  payment of the appropriate fee.

Rates & Charges Schedule and Ratepayer Information

The Rates and Charges Schedule (PDF,450kB)is a summary of the various charges applicable to rateable properties. 

Ratepayer information explains when notices issue throughout the year, provides information relating to pensioner allowances, differential general rate, infrastructure levy, waste management, disaster levy, council rural fire levy and contains frequently asked questions.

Water and sewerage notices

Water and sewerage charges are issued separately in November, March and June, along with water consumption.

Drought assistance

The Fraser Coast region has been officially drought declared. 

Council is therefore now able to offer deferral, in accordance with Council policy to properties that are primary production properties (properties in general rate category 8).

Options available for eligible properties are:

  1. Defer rates and no interest will be payable (no discount allowed). Period of deferral is until drought declaration is lifted. Ratepayers will have 6 months to pay outstanding rates after the end of the current financial year; or
  2. Pay within 12 months by instalments - no interest will apply, and ratepayers who select this option will still receive the discount (provided all instalments are paid when due).

Please complete an application for rate deferral for primary production properties (PDF,101kB) and submit to Council for approval.  

Deferral is only available for current year levies.

For further information relating to Council’s drought assistance, please contact Council on 1300 79 49 29.

Further assistance can be obtained by contacting the Department of Agriculture and Fisheries on 135 523 or visit their website

Contact us

For further information, please contact Council’s Customer Service Centre on 1300 79 49 29 or email