Lost and Found / Impounded animals

Animals that are found or surrendered are housed at our Animal Pound located at the Fraser Coast Adoption Centre, Cicada Lane, Urangan.

  • Found domestic animals/pets, such as cats and dogs, can be dropped off at the Pound during normal opening hours.

    Request a pickup

    To organise a Community Ranger to pick up a wandering dog or cat, please call our Customer Service Team on 1300 79 49 29. Pick-ups are only available between 10.00am and 2.00pm Monday - Friday. 

    Someone must be there to meet the Council Officer on the pick-up of the animal. Compliance/Pound officers will not attend or enter a property without a property owner/occupant/representative being present.


    On weekends or after standard pick-up hours, callers have a range of options, such as: 

    1. Secure the animal on your property or with a friend or relative. Keep the animal overnight and call Council Customer Service again the following day for collection.
    2. Walk the dog on a lead in the vicinity in which it was found, the dog may lead you to their home or someone may identify the dog's origin.
    3. Take the animal to a Vet to see if it is microchipped.

    Council's main focus is to reunite lost pets with their owners. If the animal is taken to a Pound Facility, the animal will be scanned for a microchip and a photo of the animal will be uploaded to the Fraser Coast Animal Pound Facebook page.

    If the animal appears abandoned, another option is to contact ​the RSPCA Queensland Hotline on 1300 264 625 (1300 ANIMAL). 

  • Domestic animals, dogs, and cats caught wandering in any street or public place will be taken to Council's Animal Facility to be impounded.

    • If your pet is impounded, you MUST attend the animal holding facility (pound) during opening hours and view the animal in person to confirm that it is your animal, appointments are not necessary.
    • Once your pet is confirmed our friendly staff will assist you in claiming your pet.
    • Relevant fees are to be paid before the release.

    As of 1 May 2016, it is compulsory for cats and dogs to be desexed when they are sold, given away, if registration lapses, when impounded, or registered for the first time.

    If your animal is impounded and required to be desexed you will be issued with a Compliance Notice to have your pet desexed within 28 days. You have the option of presenting a pre-paid vets desexing voucher within this timeframe or have your pet desexed and claim the de-sexing reimbursement incentive.

    Release fees
    • All animals must be registered and desexed.
    • All impound/release fees paid before release.
    • NOTE: A sustenance fee will also be applicable if a registered dog is not collected within 24 hours of being impounded.

    Refer to Council - Fees and charges 

    For any other general enquiries regarding an impounded animal please call Council on 1300 79 49 29.

  • Fraser Coast Adoption Centre

    Cicada Lane, Urangan
    Open 10am - 2pm Monday to Saturday
    2pm - 4pm by appointment only
    Closed - Sundays and public holidays  

    Phone: 1300 79 49 29

  • Animal owners who wish to surrender their pet need to complete the appropriate surrender form. There will be no charge for surrender. 

  • If you have concerns regarding animal neglect or are concerned for an animal's welfare contact ​the RSPCA Queensland Hotline 1300 264 625 (1300 ANIMAL). 

Contact us

For enquiries outside of operating hours, please call Customer Service on 1300 79 49 29.