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WasteID and On-Site Sewage Facilities (OSSFs)

Council uses WasteID to help manage on-site sewage facilities (OSSFs) across the region. 

What is WasteID?

WasteID is a smart, digital system that helps Council and service agents keep track of OSSF service history and manufacturer details. Each property with an OSSF will receive a QR code sticker, placed inside the electricity meter box. 

How does it work?

  • A Council officer will visit your property to place the sticker in your meter box. 
  • Service agents can scan the QR code using a smartphone or tablet to view the system’s service history and details. 
  • When the facility is serviced, agents can update the record in real time. 

Why is this helpful?

  • For service agents: Free, instant access to system info and history. 
  • For Council: Real-time service updates from the field. 
  • For residents: Peace of mind that your system is tracked and up to date - without any extra cost. 

Do I need to be home?

No - Council officers only need access to your electricity meter box. 

If the meter box is locked or behind a gate, we’ll contact you to arrange access. 

When is the QR code installed?

  • For new OSSFs, the QR sticker is installed during the final Council inspection. 
  • For existing systems, we’ll install it after consulting with you. 

Is there a cost?

Nope! It’s completely free for both residents and service agents. 

How do service agents access WasteID?

There are two easy options: 

Plumbing