Council has introduced a new rates system which will see:
- the re-categorisation of the general rates; and
- combining general rates notices and water & sewerage notices into one notice.
Changes have been made in order to make rates fairer, equitable and transparent.
This means you will receive one combined notice three times a year (July, November and March).
To allow for the transition the first combined notice was issued in August 2018.
As a transition to our new combined notice periods, the first combined notice has issued without water consumption.
If applicable, water consumption will appear on your second combined notice to be issued in November, keeping in line with the existing reading cycles and remaining consistent with the period water consumption has always been issued.
Following this transitional year, combined notices will issue July, November and March and water consumption will be included on each of these notices.
For further information contact Council on 1300 79 49 29 or see frequently asked questions below.
Your POST Billpay code and reference number can be found on the front of your notice.
Council accepts Master and Visa cards only.
Payment via direct debit
With direct debit, you can choose the payment amount and how often you pay. You can cancel anytime.
Payments can be made weekly, fortnightly or monthly or on the due date from your nominated bank account.
To apply for direct debit, simply complete an online form by registering through e-Services or alternatively you can download the Direct Debit request and/or amendment/cancellation form (PDF,838kB)and deliver to one of Council's Customer Service Centres or post to PO Box 1943, Hervey Qld 4655.
Please note that a direct debit agreement is not regarded by Council as being an acceptable payment plan for outstanding rates.
Change of address
To update your postal address for all notices and correspondence issued by Council's Revenue Department, please complete and return the Change of Service Address for Rates form (PDF, 105kB).
If you hold a Queensland "Pensioner Concession Card" issued by Centrelink or the Department of Veteran's Affairs or a Queensland "Repatriation Health Card" and your property is your principal place of residence, you may be eligible for a concession on your rates.
Upon proof of eligibility the entitlement to the concession will commence from either:
- The card date shown on the pension concession card;
- The date the proerty becomes the principal place of residence; or,
- The start of the current rating period.
To enable Council to assess your eligibility please complete and return the application for Pensioner Concession on Rates form (PDF,140kB)
If you require a refund of overpaid rates via cheque or EFT, please complete and return the Request for Rates Refund form (PDF,280kB).
A written property search contains 16 property search indicators, detailed rates and charges information required for settlement purposes and information that the purchaser needs to know e.g. levies to issue; water accounts issued; pool fences etc.
- Urgent written property search - provided in three working days from receipt of application and payment.
- Standard written property search - provided in five to 10 working days from receipt of application and payment.
Rates & Charges Schedule and Ratepayer Information
The Rates and Charges Schedule (PDF,206kB)is a summary of the various charges applicable to rateable properties.
Ratepayer information explains when notices issue throughout the year, provides information relating to pensioner allowances, differential general rate, infrastructure levy, waste management, disaster levy, council rural fire levy and contains frequently asked questions.